WHERE DO YOU SHIP FROM?
All orders are shipped from our stores in Puerto Rico.
HOW LONG DOES IT TAKE TO DELIVER?
All orders are processed and shipped Monday through Friday from 10:00am to 12:00pm.Every customer receives a shipping notification once the package leaves our office. Please check your SPAM box before emailing us requesting an update. We take 2-3 days to process your order, but we might take longer during busy periods. Your local shipping carriers may experience delays outside of our control.
Once your order is placed, you will receive an email notification for:
- Your package tracking number
- Your package is out for delivery
- Your package has arrived
If you haven't received a shipping notification for your order after 7 days, please contact us via email@example.com
PACKAGES STOLEN, DAMAGE OR LOST
We understand that having a package stolen or lost can be upsetting, unfortunately DB Collection cannot be held responsible.
Please ensure your address is correct. Incorrect addresses can cause lost packages.
If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if the package is lost or stolen after delivery.
If your package is lost in transit, which is very unusual, this is the carrier's responsibility. In this case you should reach out to USPS directly.
Free shipping will automatically be applied to order over $150.00
PROBLEMS WITH YOUR DELIVERY ADDRESS?
If USPS tracking shows they attempted delivery, you must first call the carrier and provide either another secure address, or inform them that you will pick up the parcel at the closest post office to your delivery address.