Where Do You Ship From?

All orders are shipped from our stores in Puerto Rico.

How Long Does It Take To Deliver?

Orders are processed and shipped Monday through Friday, from 10:00 AM to 12:00 PM. Once your package leaves our office, you will receive a shipping notification. Please remember to check your SPAM folder before reaching out to us for updates.

• Processing Time: We typically take 2-3 business days to process your order, but this may take longer during busy periods.
• Shipping Delays: While we aim to process and ship orders quickly, please note that shipping carriers may experience delays beyond our control.

Shipping Process

Once your order is placed, you will receive the following email notifications:

• Your package tracking number
• Your package is out for delivery
• Your package has arrived

If you haven’t received a shipping notification after 7 days, please contact us at dbcollectionpr@gmail.com.

Packages Stolen, Damaged, Or Lost

We understand that having a package stolen or lost can be frustrating. However, DB Collection cannot be held responsible for any issues after your package has been delivered.

• Incorrect Address: Please ensure that your shipping address is correct. Incorrect addresses may result in lost packages.
• Lost or Stolen Packages: Once your package is delivered to the address you provided, we are not responsible for theft or loss.
• Lost in Transit: If your package is lost in transit (which is rare), the shipping carrier is responsible. In this case, please contact USPS directly for assistance.

Free Shipping

Enjoy free shipping on orders over $150.00—no code needed!

Problems With Your Delivery Address?

If USPS tracking shows they attempted delivery but were unable to complete it:

• Call USPS to provide an alternative secure address, or
• Arrange to pick up your package at the nearest post office to your delivery address.