Exchanges

-HOW DO I START THE RETURN PROCESS?

If you wish to return your product, please follow these instructions:

Please email us at dbcollectionpr@gmail.com to request a return.

Please specify which product you are interested in returning, and the reason for this return. We welcome your feedback!

-WHAT IS YOUR RETURN POLICY?

Once the exchange is approved, you will have up to 3 days to request the exchange in case the size selected is not the right one. You must pay the cost of shipping plus the shipping of your new order.

Shipping address:

HE-9 AVENIDA AMALIA PAOLI

LEVITTOWN, TOA BAJA PR 00949

Every piece must be sent back unworn and in its original packaging. All sales and discounted items are final (non-refundable nor exchangeable). 

-WHAT CAN I NOT RETURN?

Health and hygiene laws restrict the return of lingerie, butt lifters and butt lifters panties, they are final sale.

-I ENTERED THE WRONG SHIPPING ADDRESS, WHAT CAN I DO?

It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at dbcollectionpr@gmail.com

We have a 10 to 12-hour window to make a request for the package to be rerouted from the moment you make the purchase; however, we cannot guarantee the change will be doable as it depends where the package is in the shipping process. We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to receive your order. 

If we are unable to make the change, you will be responsible for receiving the parcel at the address you entered originally. Sumaq takes no responsibility for goods lost due to incorrect shipping details.

-WHAT IF MY PACKAGE WAS RETURNED TO SENDER? 

If for any reason your package is returned to us we will re-shipped to you. However, the reshipping may be at an extra cost depending on the reason it was returned to us.

- ARE RETURNS FREE?

You will be responsible for paying for your own shipping costs for returning your item.

- DO YOU REFUND MY MONEY?

We do not make refunds, only credit to the store.

Once we receive your piece, by email you will receive the corresponding information to receive your credit. The credit only applies to our online store.

-WHY WASN’T MY SHIPPING FEES REFUNDED?

Shipping costs are non-refundable.

-WHAT IF MY ORDER GETS LOST IN THE MAIL?

DB Collection ships with efficient global courier services that provide mail-tracking facilities, and we suggest you do the same when sending your items back to us. We are not responsible for items that are lost or damaged during returns.